REFUND AND CANCELLATION

Refund and Cancellation Policy How can I cancel my order?

In case you would like to rethink your purchase, you can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source in a maximum of 7-8 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.

Do you offer refunds?

Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on +91 8104 727 736. The refund will reach you in 15 working days.

What modes of payment do you accept?

We accept online payments through all major credit & debit cards, NEFT, card, UPI, cash on delivery and card payment on delivery is also possible. The payment has to be made in India Rupees, as per the final invoice

What happens in case of a payment failure?

In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Payment to other than customer account/third party payment is not permitted under Prevention of Money Laundering Act.

Note: What if I pay via Cash on Delivery and seek refund due to cancellation?

What if I pay via Cash on Delivery and seek refund due to cancellation?

Send us your bank account details for NEFT. The bank account details should match with your bchef account. If not, then a declaration is needed from your side stating the same.

How do I place my order?

You can place an order from our Mobile App, Website or on our Number: +91 8104 727 736 .

I have not yet received my refund for online payment.

Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you haven’t received your refund within 7 business days, please reach out to us at info@bchef.in or call us at +91 8104 727 736